Cancellation & Rescheduling

1. Review Call scheduling

The 30-Minute Analysis Review & Coaching Call is prepaid through Stripe and scheduled through the private DEA LatePoint page. LatePoint shows $0 due because it does not collect a second payment.

Use the same email address used for Stripe payment when scheduling. You may leave the private next-steps page and return later if you are not ready to select an appointment immediately.

2. Current availability rules

• Days: Tuesday through Thursday.
• Availability window: 10:00 a.m. to 2:00 p.m. Eastern Time.
• Appointment length: 30 minutes.
• Required buffer: 15 minutes between appointments.
• Minimum notice: appointments must be booked at least 24 hours in advance.
• Booking horizon: available dates may be booked up to 60 days ahead.

LatePoint enforces the service duration and buffer so appointments cannot be booked back-to-back. The final appointment and its required buffer remain inside the approved availability window.

3. Rescheduling or cancelling your appointment

Request cancellation or rescheduling at least 24 hours before the scheduled start time. Email support@divineessenceascension.com from the email address used for payment and booking. Include your name and scheduled date and time, but do not include card details.

A change remains subject to the open times shown in LatePoint. The 60-day booking horizon applies to the replacement appointment.

4. Late cancellations and missed appointments

A cancellation or rescheduling request received less than 24 hours before the appointment, or a missed appointment without notice, may be non-refundable. DEA will confirm the outcome after reviewing the appointment record and request timing.

5. If DEA cancels

If DEA must cancel a Review Call, you may choose a new available appointment time or a refund of the Review Call payment. DEA will contact you using the email address associated with the booking.

6. Written Guidance

Written Analysis Review & Guidance may be cancelled before the questions are submitted. Once the questions are submitted, the service is non-refundable because individualized review and response work may begin. Written Guidance does not involve a LatePoint appointment.

7. SCCS 2.0 analysis orders

A request to cancel an analysis purchase is handled under the Refund Policy. An analysis may be refundable before custom preparation begins and becomes non-refundable once personalized preparation has begun.