Refund Policy

1. Overview

Divine Essence Ascension, also referred to as “DEA,” provides personalized digital analyses and limited Follow-Up Support. Refund eligibility depends on the service and whether individualized work or the scheduled service has begun.

This policy works together with the Terms and the Cancellation & Rescheduling Policy.

2. SCCS 2.0 analysis purchases

You may request a refund before DEA begins custom preparation of your purchased analysis. Once personalized preparation has begun, the analysis is non-refundable because the work is created for the specific client, people, and questions included in the intake.

DEA will review the order’s work status as of the time the refund request is received and confirm whether personalized preparation has begun.

3. Written Analysis Review & Guidance

A refund may be requested before written-guidance questions are submitted. Once the questions are submitted, the service is non-refundable because individualized review and response work may begin.

Written Guidance is limited to five questions about a qualifying Advanced Soul Connection, Dual Connection Comparison, or Multiple Connection Comparison report. Its estimated turnaround is 3 to 5 business days after submission.

4. 30-Minute Analysis Review & Coaching Call

Review Call cancellation and rescheduling requests must be made at least 24 hours before the appointment. A cancellation made with less than 24 hours’ notice or a missed appointment may be non-refundable.

If DEA cancels the appointment, you may choose a new available time or a refund of the Review Call payment. Full details appear in the Cancellation & Rescheduling Policy.

5. How to request a refund

Email support@divineessenceascension.com from the same email address used for Stripe payment. Include your name, purchased service, purchase date if known, and a short description of the request.

Do not include a full card number, security code, or other sensitive payment information. DEA will use the existing Stripe transaction record to locate the purchase.

6. Approved refunds

An approved refund is issued through Stripe to the original payment method. The time for a refund to appear is determined by Stripe, the card network, and the purchaser’s financial institution. DEA cannot guarantee a specific bank-posting date.

7. Interpretive results

A refund is not based solely on whether a client agrees with an interpretive result, connection label, or spiritual perspective after personalized work has begun. SCCS 2.0 is a reflective, interpretive framework and does not guarantee a preferred answer or outcome. Read the SCCS 2.0 Interpretive Disclaimer before purchase.